All orders are shipped via USPS Priotity Mail. We do our best to ship all of our orders as quickly as possible, and most ship the same day. Orders placed after 12:00 PM on business days will not ship until the following business day. Orders placed on weekends will not start processing until Monday.
Shipping charges are calculated during checkout based on the estimated amount of the order, If your order is over $25.00 we'll ship it free anywhere in the U.S. All orders under $25.00 will be charge a flat fee of $6.00 dollars. If the actual shipping charge is more than the price paid during checkout we may contact the customer via email or phone to secure payment for the additional charges.Once a package leaves our facility, we are no longer responsible for the package. Unfortunately, we cannot guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.
If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed. Please note that we may request for you to email/send pictures of damaged or defective merchandise prior to sending the items back
Any packages that are returned to us for any reason will be held for 10 days and then discarded. This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.
Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 1 business day of the order being placed. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well. Please note, USPS tracking information may not show up for up to 48 hours. Often times, your package may not be scanned at every stopping point, but that does not mean it was not picked up or on the way – please be patient!
ultravaporbar.com is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will definitely do our best to fix any mistakes that we have made, but we must be notified in a timely manner.
Domestic packages can take 3 up to 5 business days to reach their intended destination. Specified delivery time frames are only estimates and are not guaranteed, unless stated otherwise by the shipping courier.
Weather and other conditions may affect delivery times that we have no control of. If a package is ever lost or delayed, we will try our best to help our customers in locating their package. Please be aware that USPS does not deliver on Sunday's or major holidays.